Privacy Policy

Personal Information

The types of personal information we may collect about you include:

• Your name;
• Your contact details, including email address, mailing address, street address and/or telephone number;
• Your age and/or date of birth;
• Details of products and services we have provided to you and/or that you have enquired about, and our response to you;
• Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information;
• Any other personal information requested by us and/or provided by you or a third party.

Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

• To enable you to access and use our Site, associated applications and associated social media platforms;
• To contact and communicate with you;
• For internal record keeping and administrative purposes;
• For analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• To comply with our legal obligations and resolve any disputes that we may have.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Third-party service providers for enabling services, including IT, data storage, web-hosting, server providers, debt collectors, maintenance, marketing, advertising, professional advisors, and payment systems operators.
• Our employees, contractors, and/or related entities.
• Existing or potential agents or business partners.
• Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
• Courts, tribunals, and regulatory authorities in case of payment failure.
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, for legal proceedings or to establish, exercise, or defend our legal rights.
• Third parties, including agents or sub-contractors, assisting in providing information, products, services, or direct marketing. This may include parties located or storing data outside of Australia.
• Third parties collecting and processing data, such as Google Analytics or other relevant businesses. This may include parties storing data outside of Australia.

We may store personal information overseas. Where disclosed to third parties, they may store, transfer, or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure, we will only disclose personal information to countries with laws protecting it similarly to the Australian Privacy Principles, or we will ensure overseas recipients protect your personal information accordingly.

We collect, hold, use, and disclose sensitive information for:

• Any purposes you consent to.
• The primary purpose for which it is collected.
• Secondary purposes directly related to the primary purpose, including disclosure to the listed third parties as necessary to provide our services.
• Contacting emergency services or speaking with your family, partner, or support person in case of a serious risk to life, health, or safety where obtaining consent is impracticable.
• If required or authorized by law.

Your Rights and Controlling Your Personal Information

• Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
• Information from third parties: Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
• Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
• Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
• Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
• Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
• Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Links to Other Websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.