Revolutionizing an Australian Energy Company with Conversational AI
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Challenges
- Recruitment challenges.
- Retention difficulties.
- Employee demands for salary and commission increases due to rising living costs.
- Compliance issues with scripting standards.
- Decrease in appointments for field sales.
The AI Solutions
Deployment of AI Consultant: The company utilized an AI consultant to replicate the best appointment setter from their call centers.
Scalability and Cost Efficiency: Rapid scalability from one working agent to over 60 artificial consultants.
Compliance and Effectiveness: Increased compliance to 95% with artificial consultants. Effective replacement of unreliable agents and significant savings on commissions.
Implementation: The refined scripts, proven effective over many years, enabled a straightforward integration into Salesforce and Calendly, completing the project in just 2 weeks.
Results
210% increase in dials made between 9 am and 5 pm.
Compliance rate reached 95% with AI consultants, compared to 70% with Australian agents and 65% with overseas agents.
Increase in profit due to cost savings on Australian and outsourced staff.
Double the number of appointments set in the first week.
Future outlook: Success for this Enterprise Energy company has been off the charts and the business is now looking at a customer service solution which will be rolled out in the coming months.